PharmaCleanse Ltd Complaints

Policy

At PharmaCleanse Ltd, we strive to provide the highest quality service to our customers. We understand that there may be occasions when you are dissatisfied with our products or services, and we are committed to resolving any issues promptly and fairly. This Complaints Policy outlines the process for handling complaints and our commitment to resolving them within a reasonable timeframe. 1. Lodging a Complaint: Customers who wish to make a complaint can do so by contacting our customer service team via email, phone, or in writing. Contact details can be found on our website and in our communication materials. Complaints must include sufficient details to allow us to investigate and respond effectively, including the nature of the complaint, relevant dates, and any supporting documentation. 2. Acknowledgement: Upon receipt of a complaint, we will send an acknowledgment to the customer within three business days, confirming that we have received the complaint and providing an estimated timeframe for resolution. 3. Investigation: Our customer service team will conduct a thorough investigation into the complaint, gathering relevant information and documentation. If necessary, we may seek additional information from the customer or other relevant parties to assist with the investigation. 4. Resolution: We aim to resolve complaints within 28 days of receipt. If we are unable to provide a final resolution within this timeframe, we will provide the customer with regular updates on the progress of the investigation and an estimated timeframe for resolution. Once the investigation is complete, we will communicate our findings and proposed resolution to the customer in writing. 5. Customer Feedback: We welcome feedback from customers on the resolution of their complaints. If the customer is satisfied with the outcome, we will consider the matter resolved. If the customer remains dissatisfied with the resolution, they may request further review of the complaint by contacting our customer service team. 6. Escalation: If a complaint remains unresolved after following our internal complaints process, the customer may escalate the matter to an external dispute resolution scheme or regulatory authority. 7. Record Keeping: We will maintain records of all complaints received, including details of the complaint, actions taken, and resolutions provided. This information will be used for continuous improvement purposes. 8. Contact Us: If you have any questions or concerns about our Complaints Policy, please contact our customer service team at info@pharmacleanse.co.uk We are committed to addressing complaints promptly, fairly, and with respect for the rights and concerns of our customers. Thank you for choosing PharmaCleanse Ltd. PharmaCleanse Ltd